Shipping policy

* FREE NA & EU Shipping on orders over $40.

Note: Eligibility checked at checkout.

Holiday Notice:

The international shipping channel will be closed from Sept 29th- Oct 7th (PST) for National Holiday. We'll be back from the holiday on Oct 8th.


Shipping Time

The following are estimated delivery times for different countries:

United States

(American Samoa, Guam, Puerto Rico, Armed Forces regions, U.S. Virgin Islands, Marshall Islands, Northern Mariana Islands are inaccessible)

  • International Shipping:     Standard 15-20 Days

                                                  Expedited 7 Days                                                                  

Canada & Mexico
  • International Shipping:     Standard 15-20 Days

                                                  Expedited 7 Days

EU                              

  • International Shipping:    Standard 15-20 Days

                                                 Expedited 7 Days

Asia

  • Express:                          Standard 15-20 Days

                                                  Expedited 7  Days


 

[Shipping Partner]

We are partnered with major carriers around the
world and depending on where you are, your order
may be shipped by DHL, UPS, FedEx or your local
postal authority.

[Preparation Time]

It will take 1-2 business days for us to prepare for
the shipment after order confirmation. Our warehouse
does not operate on weekends and holidays.

[Tracking Updates]

For airmail postal services, tracking updates may not show the shipment's progress at the origin. Updates will only appear once the package has cleared customs and is retrieved by the destination postal service. This is a standard procedure and does not indicate any issues with your shipment.

[Peak Season Congestion]

During peak season(November and December), your order
may experience some delay due to high demand and limited
flights. We will notify you if the delay is longer than expected.

[Duties & Taxes]

International shipping, especially the express service may incur
customs duties or taxes. These are not included in the shipping fee
and are the responsibility of the receiver. If the customers fail to pay the taxes
or duties and abandon the shipment, we will not issue a refund. Please check
with your local customs office before placing your order.

[Customer Responsibility]

Customers are responsible for providing accurate and complete shipping addresses. Failure to do so may result in non-delivery of the order, and the company reserves the right to deduct shipping and handling fees from the refund amount.